At BEYOND MARINA, we strive to offer a seamless and efficient shipping experience for our customers. Please familiarize yourself with our shipping policy to understand important details about delivery times, address accuracy, package damage, and tracking information.
SHIPPING TIME
Orders placed before 5 pm EDT will be processed on the same business day, while orders received after this time will be processed on the following business day. Please note that all orders on BEYOND MARINA are typically processed within 2 business days. Delivery times vary between 1 to 10 business days.
FREE SHIPPING AND TAX
We are delighted to provide free shipping and tax on all products within the USA, Canada, Germany, UK, and Japan. If expedited shipping is required, please contact us for further assistance.
ADDRESS ACCURACY & MISSING PACKAGES
To ensure a smooth delivery process, please verify the accuracy of your shipping address before placing an order. If an address error is discovered after ordering, BEYOND MARINA may not be able to correct it. Please provide precise information to prevent any complications.
If an order is lost or inaccurately delivered due to an error in the customer's shipping information, BEYOND MARINA cannot be held liable for the lost items. In the case of a package being returned due to an incorrect shipping address, the customer will be responsible for any additional charges before the order can be reshipped.
PACKAGE DAMAGE
We recommend examining the package for any visible damage upon delivery. If you observe any damage to the contents, we suggest refusing the package by noting "refused due to damage" and returning it to the courier. This action will allow us to promptly address the issue.
ORDER TRACKING
Upon placing an order, you will receive an email confirmation. Subsequently, another email containing a tracking number will be sent once your order has shipped.
If your order consists of multiple items, you may receive one or more shipment notifications. Please allow at least 48 hours for the tracking information to become available. You can track your package(s) using the provided tracking number(s) on our website: https://www.17track.net/en.
We value your satisfaction and are dedicated to ensuring a smooth shipping experience for you.
